Shell Polymers Customer Hub
Shell Polymers Customer Hub gives customers who were previously faxing and calling for status of their shipments a better way to manage and feel in control of their purchases. Shipments can be tracked, notifications customized so the customer never misses a delay or change in their delivery date. Dashboards help Shell side customer service field questions and see overall inquiries and open cases. Launched in Q1 2022
Watch the Video to see how the Hub will help drive Shell Customer’s success as a converter from ordering to final delivery.
One Dashboard to rule them all
Here we focused on truck and rail shipments so that million dollar orders were no long requiring a call or fax to find the status.
Reorders made Easy
Quickly replicate a previous order making sure your assembly line never slows down.
Surfacing status and delays in real time
One of the biggest bits of friction for our users was knowing what and when. By providing shipment details they are able to react sooner to delays and reorders.
Design System Screenshots
